Refund and Rescheduling Policy
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At True Life Tours Jamaica, we are dedicated to providing our customers with memorable and enjoyable travel experiences. To ensure transparency and fairness in all situations, we have established the following refund and rescheduling policy:
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**No Refunds for Cancellations:**
We regret that we are unable to offer refunds for cancellations initiated by our customers.
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**No Refunds for Bad Weather:**
We do not provide refunds in the event of tour cancellations due to inclement weather or unfavorable environmental conditions. Weather conditions are beyond our control, and we prioritize the safety of our customers and staff.
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**Rescheduling Options:**
**Flexible Rescheduling:**
If you need to reschedule your tour for any reason, we will make every effort to accommodate your request, subject to availability.
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**Contact Us for Rescheduling**
To initiate the rescheduling process, please contact our customer service team at [truelifetoursja@gmail.com]. We will work with you to find an alternative date and time that suits your schedule.
**Full Refund for Company Cancellations:**
In the rare event that we must cancel a tour due to circumstances beyond our control (excluding weather-related issues), you will be entitled to a full refund of your tour booking.
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**Safety is Our Priority:**
Your safety is of utmost importance to us. If we must cancel a tour due to severe weather conditions or other environmental factors that could pose a safety risk, we will prioritize your well-being.
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**Rescheduling for Weather-Related Cancellations:**
In the event of a weather-related cancellation, we will make every effort to reschedule your tour to a more suitable date and time. We want you to have the opportunity to experience the tour under better conditions.
**Communication in Case of Cancellation:**
If we foresee any circumstances that may necessitate a cancellation, we will make every effort to inform you promptly. We will use the contact information provided during booking to reach out to you via email, phone, or other communication methods.
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We appreciate your understanding and cooperation with our refund and rescheduling policy. Our main objective is to provide you with safe, enjoyable, and unforgettable travel experiences. If you have any questions or require assistance regarding our policy or rescheduling options, please do not hesitate to contact our customer service team.